Frequently Asked Questions

What would you like to know?

Business Requirements from Merchants

Do I need a local bank account to become an epag client?

No, we are able to pay to bank accounts in almost all countries. We usually pay in USD, EUR, or GBP.

Do I need a local entity to become an epag client?

No, no local entity is required.

Do I need any sort of local registration to become an epag client?

No, there is no local registration required whatsoever, with the exception of selling cross-border food products into Mexico.

Why do I have to send all of this financial information once I decide I want to be a client?

To comply with anti-money laundering legal requirements, we need to review specific financial details from your organization. We will never ask for more than we need, and are very specific in the international requirements we follow.

How quickly can we get started?

We can move quickly (within 2 weeks) on our side. Contract initiation really depends on your ability to return the contract and key financial/company details (to comply with global anti-money laundering laws) back to us.

As soon as we decide to move ahead with a partnership, our commercial team will share with you the required details and connect you with our technical team so your developers can begin roadmapping the integration.

Legal and Operational Info

Regarding currency exchange – what exchange rate do you use?

In Brazil, currency exchange is regulated by the Brazilian Central Bank (BCB) and divided in two different exchange rates: 1. tourism rate (dolar turismo), aimed at consumers (B2C) and 2. commercial rate (dolar comercial), which applies to corporates (B2B).

Our exchange rate provided is the official commercial exchange rate on the day of the remittance of the funds. epag doesn’t charge currency or tax fees to consumers.

You can find the dolar turismo here, and dolar comercial here.

Who are your regulators?

In Brazil, our main regulating body is the Brazilian Central Bank (BCB – Banco Central do Brasil) and we have a few secondary regulators dependent on activities.

Further information can be found here.

Can we get a CPF for testing?

Yes – 39784045087 (visually usually: 397.840.450-87)

More info here.

What is the information that I need to pass on to you for a transaction?

      • Customer’s data:
        • Full name
        • Tax Id
        • Email
        • Date of Birth
        • Complete Address
          • City
          • State
          • Country
          • Zip Code
        • Phone with area code
      • In case of Credit card as payment method:
        • Credit Card number (only numbers)
        • Name of credit card owner
        • Security code of the card
        • Expiration year on the card (with century, e.g. 2023)
        • Expiration month on the card
      • Tax ID:
        • In Brazil, the tax ID is the CPF, in the case of individuals, and the CNPJ, in the case of businesses
      • In the case of Boleto as payment method:
        • No additional fields

Payments & Processing Details

Can you transfer the money back to our company account in USD?

Yes. We also remit in EUR, GBP, and AUD.

How exactly do you process the payments?

We use multiple partners. For credit cards we use local acquirers and for alternative payments we use either banks or build direct relationships with cash payment schemes.

We operate in a model similar to other PSPs. We replicate international transactions and handle them locally, to comply with the regulations in each country. We set up a back-end API integration to do so.

What is the platform fee? How will the fee be charged? And is it charged to the Merchant or to the User?

The fee is dependent on volume tier. It is a fixed fee on each successful transaction, and is charged to the merchant.

No fees are ever charged by epag to the users, unless expressly instructed to do so by the merchant.

Regarding the consumer credit fee, what is the maximum number of installments available, and for what cards?

Installments available depend on the country and card scheme, but there is a maximum of 12 installments.

Are the payments asynchronous?

This depends on the payment method: Cash payments, such as Boleto or Oxxo are asynchronous, other methods are not.

Do you support subscriptions or recurring purchases?

We allow for merchants to process recurring transactions via tokenized payments whenever the payment method supports it. Epag also allows the merchant to decide whether to use tokenized transactions or one-off transactions also for regular purchases.

Technical Integration & Details

What is the FX Fee (also known as the Interchange Fee or Interchange Cost) and what does it mean?

If the currency in which you receive funds from us (e.g. USD or EUR) is different from the currency in which we collect funds from your users (e.g. BRL or ARS), we charge a FX Fee of 3.0% on the amount we remit.

Due to fixed cost imposed by the remitting institutions, an additional charge of $79 applies for international settlements if you want us to settle an amount lower than $5,000 USD ($9 for national settlements).

What kinds of integrations does epag support?

Currently we support server to server integrations, made via a RESTFul API.

Hosted checkout will be released in the near future.

Are you available through any integrators?

Yes, we are open to partnering with merchants through integrators and are happy to discuss technical work with an integrator of choice directly, if the merchant provides an introduction. We are currently available via a variety of billing platforms and integrators, including Optile in Germany, and CloudMoolah in Singapore.

Can we get sample credit card details for testing?

Yes. We can provide mock credit card details for a testing environment.

More info here

How long will the integration with our systems take?

The integration itself can take anywhere from 2 days to several weeks, depending on a few factors. Usually it takes a week or so.

The technical documentation can be found here.

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